Return Policy

At chessbazaar.com, we realize how difficult it is to order merchandise online, especially for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers a guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.

How do I cancel an order on chessbazaar.com? Alternatively, how do I return a product ordered on chessbazaar?

Cancellations:

• If for any reason you want to cancel your order before your product has been shipped, we will refund the entire amount.
• If the cancellation is initiated after your product has been shipped, we consider it a return and for that please see the following policy:

Returns:

For any kind of returns, kindly make sure you contact our customer service team and ask for RAN (return authorization number) before you ship it back. Returns without RAN are not accepted. All returns are paid back the same mode you made the payment i.e. if you paid by PayPal the refund will be issued to your PayPal account, if you used your credit card to make the payment, refunds will be issued to your credit card only. 

• If your product has shipped but has not yet been delivered, contact our customer support team and inform them of the same. The to-and-fro shipping is borne by you in this case.
• If you've received the product and it is damaged, we will send you the replacement FREE of cost.
• For any other reason other than damage product, if you want to return the item, we offer you a no questions asked return policy. You can return the item within 15 days of receiving your shipment. All returns must be in the original, factory-sealed packaging in the same condition that they were received, for a refund (excluding shipping costs).
  

Special Circumstances:

• Seller Error: If we made a mistake, such as sending the wrong or incomplete item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you. (Wrong or incomplete items claim must be made within 48 hours of delivery of the item.) 
• Defective items: If you receive an item with a manufacturer's defect, please contact us within 48 hours of receiving your order to arrange for a replacement.
• Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email sales@chessbazaar.com with photographs of the package and damaged contents.
• Plastic Box Damage: We offer plastic box complementary with some of the chess pieces so we won't be able to send you the replacement for the plastic box if it breaks in transit.
• Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 60% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
• Backorders can be canceled any time up until the item is in stock and your order has been processed.
• Pre-Orders and Custom Orders can not be canceled once paid for.

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued.
Please don't forget to include your order number with any return!

To prepare your return:

• Include the original invoice. Please don't forget to include your order number with any return!
• kindly mention “Return, No Customs Please” on the top of the parcel.
• We kindly ask that you pack all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.

Please ship returns to:

Our Address is:

Vancor Impex Pvt. Ltd.
Plot 162, Industrial Focal Point, 
Industrial Area, Phase 9, Mohali
SAS Nagar, PB 160062, INDIA