All items are carefully packaged in our warehouses - so as to avoid any form of damage. We take great pride in our packaging which ensures the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.

Special Circumstances:

• Seller Error: If we made a mistake, such as sending the wrong or incomplete item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.(Wrong or incomplete items claim must be made within 48 hours of delivery of the item.) 
• Defective items: If you receive an item with a manufacturer's defect, please contact us within 48 hours of receiving your order to arrange for a replacement.
• Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email sales@chessbazaar.com with photographs of the package and damaged contents.
• Plastic Box Damage: We offer plastic box complementary with some of the chess pieces so we won't be able to send you the replacement for the plastic box if it breaks in transit.
• Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 60% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
• Pre-orders and backorders can be cancelled any time up until the item is in stock and your order has been processed.

Yes, we ship most of the items over the globe absolutely FREE*. We have tie ups with FedEx, DHL and India Post for international deliveries.

The orders parcels to the shipping addresses which fall under remote area delivery (O.D.A) with DHL/FedEx will be shipped by Indian standard post.

chessbazaar offer multiple methods of payments depending upon your location.

For overseas buyers (all buyers other than India) -

• Credit/Debit Card, Bank Transfer through PayPal.
• chessbazaar accepts payments made using Visa, MasterCard, JCB, Discover and American Express credit cards through our highly secured payment gateway. We use Internationally Certified Security Standards to process your Credit/Debit Card information.

For Indian buyers -

• International Visa, Master & American Express Credit Card.
• Cheque or Demand Draft.
• Direct Bank transfer, Cash deposit in our bank account.

For International buyers, chessbazaar accepts payments made using Visa, MasterCard, JCB, Discover and American Express credit cards through our payment gateway partner Stripe. The customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. chessbazaar or its associate payment gateway do not store your Credit/Debit card information in any way.

It is absolutely safe to use your Credit/Debit card at chessbazaar as we use Internationally Certified Security Standards to process your vital information. We use industry-standard Verisign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.

Even then if you have doubt, please feel free to use your PayPal account to make the payment.

Update: 04/10/2025

USA: As per the new US government policy, a 40% tariff is being applied, but don’t worry - shipping is absolutely free for all orders within the US. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all-inclusive.

UK: We take VAT when you will place the order with us. You don't have to pay any tax or customs duties when you will receive the parcel.

Canada/Mexico: We take VAT/Taxes when you will place the order with us. You don't have to pay any tax or customs duties when you will receive the parcel.

Europe: We take VAT when you will place the order with us. You don't have to pay any tax or customs duties when you will receive the parcel.

Australia/NZ: There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all-inclusive.

Rest of the World: The VAT/taxes is decided by the Govt. authorities. chessbazaar is not responsible to collect or reimerse those fee collected by the authorities. Kindly check with your local authorities.

Note: For customers who have paid taxes at checkout, we cover applicable duties. In case customers who have not paid taxes are responsible for these duties.

 Note: In specific cases like Imperfect items or drop shipping the additional charges will have to be borne by the customer. These fees are paid to your local carrier or government and are not collected by Chess Bazaar.